Usage
Q: How do I use the LaserComb?
A: The LaserComb has been designed with both comfort
and convenience in mind. To turn on the LaserComb press the “power” button and
then the “laser” button on the front of the unit. Next, place the LaserComb flat
on your head using the two rows of teeth. Rather than constantly moving the LaserComb
through your hair (as you would with a regular brush or comb), you will use what we like
to call the “glide” method by placing the LaserComb on a specific spot on your
head and gently gliding it back a ½ inch each time the audible four-second beep occurs.
Move from the front of your hairline to the back of your head, then repeat the process
moving in the opposite direction. The “glide” method is the best way to ensure
that the LaserComb will be as effective as possible for you.
In addition to being very easy to operate, the
LaserComb is also a relaxing and enjoyable product to use. There are no sprays, topical
ointments, or powders to worry about, and it can be used in the comfort of your own home
at your own convenience.
top
Q:
How often do I need to use the LaserComb?
A: We recommend that the LaserComb be used 3
times per week, 10-15 minutes per treatment for optimal results.
top
Q: Can I use the LaserComb more than three times a week
to see faster results?
A: We have found that three times a week
seems to be the optimal amount of usage. Using the LaserComb more than three times a week
has not been shown to accelerate the benefits.
top
Q: How long will I need to continue treatment with the
LaserComb?
A: Hair care treatment, as with the
treatment of any condition, is an ongoing process. For this reason, it is imperative that,
to keep seeing positive benefits from the LaserComb, you use it as indicated on a
consistent basis. You can miss a day here and there and be alright, but all in all, if you
do not use the product as recommended, there is a strong possibility that you will not see
desirable results or you will regress to where you were prior to using the LaserComb.
top
Q: When can I expect to start seeing results from the
LaserComb?
A: User experience will vary. In general,
there are three categories of user experience: 45% of users will see positive results
after 8 weeks of treatment. Another 45% will see benefits from weeks 10-16. The last 10%
of users will begin to see subtle improvements (if any) after 16 weeks.
top
Q: Does it work on the entire head or only on the back?
A: The LaserComb may improve the appearance
of the entire head: back, front, top and sides.
top
Q: Can I use the LaserComb in conjunction with other
treatments?
A: The LaserComb works well as both a stand
alone treatment and in conjunction with other treatments.
top
Q: I am just starting to notice my hair beginning to
thin, is it too soon to start using the LaserComb?
A: It is actually never too soon to start.
The better the initial condition of your hair, the better your results with the LaserComb
can be. Keep in mind, that the purpose of the LaserComb is to enhance the condition of
your hair (make it appear healthier fuller and thicker), as opposed to aiding in the
progression of problem hair. Like brushing your teeth to maintain healthy teeth and gums
so should the LaserComb treatment be incorporated into your daily preventative maintenance
routine.
top
Q: Does the HairMax LaserComb work for everyone?
A: Just as fresh air and exercise is
"good" for improving the body's appearance, laser light energy is
"good" for improving the hair. Both men & women can benefit from the laser
light energy provided by the HairMax LaserComb.
top
Q: Can people of all ages benefit from using the
LaserComb?
A: Studies have shown that low level laser
therapy (LLLT) is effective in people ages 18 and older. For people under the age of 18,
we recommend you consult your physician prior to using the LaserComb.
top
Q: Does the LaserComb work for women?
A: 40% of our users are indeed female, and
yes, the LaserComb has delivered great results for many women.
top
Q: Can I use the LaserComb if I have already had
transplant surgery?
A: This practice is encouraged by an
increasing amount of hair transplant surgeons worldwide. The LaserComb has been shown to
increase the recovery time in hair transplant patients, and also to increase the look of
the transplanted hairs in a positive manner (making them appear thicker, fuller, and
healthier). The teeth of the LaserComb are even removable making immediate use after
surgery possible.
top
Q: Does your hair need to be clean to use the LaserComb?
A: We do recommend that you use the
LaserComb on a clean scalp so that the laser can effectively improve the appearance of
your hair without being hindered by oils, dandruff, etc. The reason for this is to prevent
product buildup from blocking the laser light. However, you can also address this by
cleaning your LaserComb with a damp cloth before and after each use.
top
Q: How often do you need to wash your hair when you use
the LaserComb?
A: We recommend that you wash your hair at least
three times a week. This way the LaserComb can work effectively without the possible
blockage which comes with having excessive oil buildup on the scalp or excessive dandruff.
However, this is not imperative for the LaserComb to be effective, you can also address
this by cleaning your LaserComb with a damp cloth before and after each use.
top
Q: Which shampoos are best to use when using the
LaserComb?
A: We here at Lexington strongly recommend the use
of sulfate free shampoo products as they are gentler on the scalp, and help make scalp
conditions more conducive to the use of the LaserComb. We offer our own line of sulfate
free shampoo and conditioner in 10.6 oz bottles. For more info on this, please visit our
“order now” tab at the top of our web page.
To order the shampoo and conditioner, please visit www.lasercomb.net/ordernow.htm
top
Warranty/Order/Shipping
Q: What do I do if my LaserComb has stopped functioning
properly?
A: Lexington International offers a full 1 year warranty against factory defects
and workmanship errors. If your unit has stopped functioning within this time period, feel
free to contact our office so that we can personally assist you with your warranty
return.
top
Q: What if my unit has stopped working and I am out of
the specified warranty time?
A: In the rare event that your unit stops working after your 1 year warranty period
has expired, contact our office immediately to arrange for a return. Upon inspection of
the unit we can quote you the price to repair and/or replace it.
top
Q: How do you ship?
A: We ship UPS 2nd day air for domestic orders and UPS Worldwide Express for
international orders. Orders are generally processed within 1-2 business days of receipt.
Typically, UPS Worldwide Express takes 3-4 days for delivery.
top
Q: How long does the LaserComb take to ship?
A: When you place your order, it goes directly to our shipping department for
processing and shipment. At most, we will ship out a unit in 1-2 business days.
top
Q: How much does shipping cost?
A: $14 will be added to your order for shipping within the USA.
top
Q: How much does international shipping cost?
A: $30 will be added to your order for shipping to Canada. $35 will be added for
shipping Internationally.
top
Q: Is there a guarantee that comes with the LaserComb?
A: Because we are sure you will be satisfied with your LaserComb, we offer a 12
week money back guarantee (minus a 15% restocking fee based on your purchase price) with
each LaserComb. Additionally, if between weeks 10 and 12, you are still not sure if the
LaserComb is working for you, feel free to contact our office, and we will be happy to
extend your guarantee for an extra 8 weeks, bringing the guarantee period to a full 20
weeks.
top
Q: Will my order process faster if I call the office directly or if I order through the
shopping cart?
A: We here at Lexington International have made it so that both methods of ordering
are actually equally as effective and efficient for the customer. Regardless of which
option you choose to pursue to place your order, your order will almost always ship within
2-3 business days.
top
Q: I ordered my LaserComb several days ago and have not received it yet?
A: We are very sorry for the inconvenience. Please call or e-mail us, and provide
us with your name and/or order number and we will be happy to track your shipment for you.
top
Q: I bought my unit from a distributor. Is there a distributor guarantee that is
comparable to the manufacturer’s warranty?
A: Each Distributor is responsible for setting their own guarantee policy.
Lexington International has no input as to how distributors set up guarantee policies or
to the duration of the guarantees which they offer. Please check directly with the
distributor who sold you your LaserComb to determine what their warranty terms are.
top
Price
Q: How much does the LaserComb cost?
A: A brand new LaserComb costs $645 US dollars.
top
Payment
Q: Is there a payment plan available?
A: We offer a payment plan which consists of
an initial payment of $245 and four monthly installments of $112.50. Note that to be
eligible for this payment option, you must live in the US and have a valid credit card.
top
Q: Do you offer a payment plan for International orders?
A: No, the payment plan is only offered within the United
States .
top
Q: I do not have a credit card, what payment options are
available to me?
A: You have several options. You may mail us a check
for your LaserComb please include the cost of the LaserComb plus the appropriate shipping
charge ($14-US, $30-Canada, $35-International). Florida residents only, will need to add
the 6.5% sales. Upon receipt, once your check has cleared, we will ship your LaserComb to
you. Or you may mail us a money order or arrange for a bank transfer.
top
Q: Do you accept COD orders?
A: We do not accept COD orders.We accept all major
credit cards, Visa, M/C, Amex, & Discover. We also accept bank transfer and/or money
grams and western union wire payments. If you need further assistance, please contact a
Customer Service Representative.
top
General
Q: How many beams are inside of the LaserComb?
A: The LaserComb is unique in that it uses a
patented design which splits one high powered coherent focused laser beam into a total of
nine beams which bathe your scalp.
top
Q: Is it Safe?
A: The HairMax LaserCombcomplies with the
International laser product safety standards.
The type of Laser PhotoTherapy provided by the HairMax
LaserComb has been used internationally in salons and hair clinics for many years to
address a broad range of hair case applications. The HairMax LaserComb provides a power
level of light energy that is safe, harmless and effective.
top
Q: What about visual safety?
A: The HairMax LaserCombhas been specially
designed using low power requirements for maximum attention to visual safety.
top
Q: Can the LaserComb affect my hair in a negative way?
A: The LaserComb is made to promote a
healthier environment for your hair, and in so doing, has no negative effects on your
hair.
top
Q: Will I know if the LaserComb is going to work for me
within the 12-20 week trial period?
A: You should have a pretty accurate
assessment of the benefits you will receive from treatment with the LaserComb within 5
months. Keep in mind, though, that some people take longer to respond to some treatments
than others (some may not respond at all) as everyone’s individual conditions differ.
top
Q: Has the LaserComb really worked for a lot of people,
and if so is there any proof?
A: Actually, you may be surprised to hear
that we have a 93% user satisfaction rate. This number is supported by the fact that even
with the generous 20 week maximum return policy we still only see roughly 7% of our units
returned.
Aside from this exciting figure, you are welcomed to look
at the before and after photos published on our website and also to explore our User
Forum, where other users can independently post their photos showing progress with the
LaserComb treatment.
top
Q: Is there any way to speak directly with other users
of the LaserComb?
A: You may access our User Forum directly
through our website. This will provide you with the opportunity to interact with other
LaserComb users, and converse with them about their experience with our product.
top
Q: How long has the LaserComb been on the market?
A: The LaserComb has been on the market
since December 2000. Since this time, we have been extremely encouraged and excited by the
large amount of positive press our product has received. To view our press highlights
click on “In the News” located on this website’s toolbar.
top |
